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What People Are Saying About Us

Jasmine
Verified Purchase

Great fun for all
My kids absolutely love this swing. Me as well too. It’s hard to get them off it. My one year old loves it so much that he makes his brothers get on it with him. I love the fact that it’s big and sturdy enough that more then one person can get on. It can hold up to 400 lbs!

My fiancé put this together for the kids in no time. Very easy assembly and directions. This is a great out door toy for the family. I love to swing on it as well with my baby. I’ve thinking about getting another one for me so I don’t have to share with the kids. I recommend this swing especially for people with children. This swing doesn’t disappoint.

Cherise Kachelmuss
Verified Purchase

So Fun!
Fits nicely on my swingset and holds multiple kids! Has revived our playset that no one was using! Oh and its huge - 40 inches is a pretty good size!

Ging
Verified Purchase

Love the swing!
My son absolutely LOVES his swing! It was super easy to put together and it's very sturdy. We just put it on a porch swing frame we weren't using anymore.
It's perfect!

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Refund Policy

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (unless the product is faulty).

Additional non-returnable items:
Any clothing items as these are printed to order.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 60 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@playwildusa.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@playwildusa.com and we will issue you with further instructions on how to proceed.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please contact us at support@playwildusa.com for instructions on how to proceed.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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